Safety and help

Contact ViraCarta

Help with access, invitations, purchases or privacy: suporte@viracarta.com.

General enquiries and partnerships: contato@viracarta.com.

Never send passwords, access codes or payment-card details by email.

Invitations from the previous address

Invitations saved in your account are available here when you use the same sign-in method. Drafts saved only in your browser stay at the previous address; open it in the same browser to continue. Open the previous address.

What you can create

Invitations and greetings for all ages, with respectful messages. An ordinary photo that does not match the theme is a choice or quality issue, not a reason to penalize an account.

We do not allow nudity or sexualization, child exploitation, graphic violence, threats, hate, encouragement of self-harm, fraud, exposure of other people’s private information or use of their image without permission.

People, characters and privacy

Use only images you have the right to use and permission from the people pictured. Children require a guardian’s permission. Saved invitations stay in your account and are not automatically added to a public gallery. Public templates must be original or licensed. AI approval does not grant a character, trademark or image license.

How checks work

Text submitted to save, confirm or download is checked on the server using OpenAI. AI descriptions are also checked. Text fields are sent for this analysis; avoid unnecessary personal information. The check record uses a content fingerprint without a copy of the text, valid for one hour; expired records are removed on the next check. An edit requires a new check.

If a check fails or content is declined, we explain and do not retry generation automatically. You can edit or request a review. A review does not guarantee approval by the AI service.

Photo uploads are temporarily unavailable while we prepare image protection. Use a design without a photo. Previous files are preserved and hidden. Safety and help

New AI images are also waiting for protection of the final proof uploaded by the browser. Available videos are preselected demonstrations; we do not accept video or audio uploads.